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Hours of Operation and Contact Information |
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Hours of Operation: Mon - Fri, 8 am - 5 pm PST Contact Address: PO Box 1951, Sparks, NV 89432 Office Phone: (775) 846-8188 Customer Service Email: info@mysticdesignandprint.com Design Dept. Email: stacey@mysticdesignandprint.com Please mail files, job samples, images, return proofs, payments, and all correspondences to: Mystic Design and Print, PO Box 1951, Sparks, NV 89432 |
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Graphic Design Production |
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What is a Vector Illustration or Line Art? Vector graphics produce an image scalable to any size and detail, the quality of the image is limited only by the resolution of the display. Printing the image to paper will usually give a sharper, higher resolution output than creating the graphic for the web, but can use exactly the same vector data file. |
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What is the difference between a Vector Illustration and an Image? Vector graphics are a composition of points and lines/objects that can be scaled large or small. An image graphic is built with pixels and only retain quality at present size, cannot be made larger without losing quality due to pixellation. |
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Can I See What Fonts You Have Available? We have hundreds of fonts. You are welcome to let us know what kind of font you’re looking for (simple, funky, bold, elegant, handwritten, old school, eroded, scary, etc.) or supply a sample of a font that you like. We may not have the exact font, but we’ll have something close. |
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What is Safety Margin, Bleed, and Crop Marks? |
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What Kind of Proofs Will I Receive? You will receive PDF proofs of your project, unless requested otherwise. If you do not have the latest Adobe Acrobat Reader you can Download Here. If you would like physical proofs there will be an additional fee (varies depending on project). What Kind of File Types Are OK For Submission? The preferred file type for submission of artwork is PDF. Native file types are ok, please outline or package fonts and images before submission. Native Indesign, Illustrator, Photoshop are acceptable. Please make sure that your print file is output to 300 dpi, CMYK, with fonts outlined and bleeds and crops (if applicable) as a PDF file format. If you are submitting images; jpgs are preferred, but we can take tif, eps, psd, and word files. |
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Print Production and Turnaround |
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What is the difference between CMYK and RGB color? |
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What is Image Resolution and why does it matter? Image Resolution is referring to the quality and size of the image, or DPI (Dots Per Inch). Images for the web are compressed and are not reccomended for use with print. High quality design demands high quality images. A low quality image is 72 DPI or less and a high resolution image is 300 DPI or more. |
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What is Pixellation and the Difference Between 72 DPI and 300 DPI? |
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How long will my print order take to receive in-hand? Standard print production takes 4-6 business days from artwork and pricing approval. Orders must be received by 10am PST for production to start same day. Specialty items may require additional time, up to 10-12 business days. Rush orders are available for an additional charge. Small orders (1,000 or less) can be run digitally and usually take 2-3 business days. |
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Finishing and Specialty Print Items |
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What is the difference between UV Coating and Aqueous coating? Both are excellent finishes used to protect and enhance the appearance of the product. The biggest difference between UV Coating and Aqueous Coating is that UV Coating is glossier than Aqueous Coating. UV Coating is glossier and it will therefore show fingerprints and scratches more than Aqueous Coating. You are likely to find the choice between UV Coating and Aqueous Coating is really a personal preference and for that reason we offer both options. |
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Print Order Cancellation and/or Refunds |
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Can I cancel my print order? Yes, there will be no cancellation charges if no artwork has started printing. However, if printing plates, dies or special stock has been ordered, or your order has already been produced, you will be responsible for charges incurred for your project. |
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What if there is a mistake on my custom print order? Should an error occur by Mystic Design and Print on your custom print order, the order will be reprinted free of charge. Please note that proofing for type size, font selection, design layout, ink color and stock selection is the responsibility of the customer. All orders will be proofed to the customer via e-mail for approval before any files are sent to production. We are unable to make art modifications once approved and submitted for production. Errors approved by the customer are not eligible to be re-run free of charge, but may qualify for a discount. It is recommended that the art proofed to customer be carefully examined. |
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Accepted Forms of Payment |
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What forms of payment do you accept? |
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Privacy Policy |
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Do you store sensitive personal information online? No, all sensitive personal information is not stored online. We are able to store your business name, name, address, e-mail, and contact information. We do not store any credit card numbers, passwords, or any other sensitive material online. We do not share any personal information with any other entity for ensured customer privacy. |
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